"In my consulting and training work, I am continually impressed by the high-quality people I meet who have chosen the profession of volunteer program management. ... All have a sincere desire to manage their programs for the maximum benefit of both their volunteers and their organizations. ... to do so is often a delicate balancing act between the needs of the volunteer, the staff, and the clients of the organization. To recruit and retain workers who are not motivated by the need for a paycheck takes special sensitivity and skill". -- Foreword to the Revised Edition.
Notes: Foreword to the Revised Edition dated May, 1987 / Kathleen Brown Fletcher -- Introduction dated June, 1981 / Kathleen M. Brown -- The First Key: Good Job Design -- The Second Key: Staff Commitment -- Third Key: Well-Planned Recruitment -- The Fourth Key: Careful Screening and Selection -- The Fifth Key: Appropriate Training -- The Sixth Key: Good Supervision by Staff -- The Seventh Key: Appropriate Surveillance -- The Eighth Key: Adequate Recognition and Rewards -- The Ninth Key: Systematic Evaluation -- Conclusion: The Importance of Volunteer Program Management.